SHIPPING POLICY

1. Order Processing

  • All orders are processed within 3–5 business days (Monday–Friday), excluding weekends and public holidays.
  • Orders placed after 3 PM CET will be processed the next business day.
  • During high-season periods (e.g., holidays, promotional events), processing may take an additional3-5 business days.

2. Shipping Destinations & Methods

We ship to the following regions:

  • Germany and United Kingdom (domestic shipping)
  • All of Europe
  • Canada
  • United States  

We offer standard shipping via trusted carriers. Estimated delivery time:

  • Germany & UK: 2–3 business days
  • Other European countries: 4–5 business days
  • Canada & USA: 5–10 business days (depending on customs)

Tracking information will be provided once your order is dispatched.

3. Shipping Costs & Free Shipping

  • Germany & UK
    • Free shipping for orders over €29.95.
    • Below that threshold, a flat-rate shipping fee applies (e.g., €4.95).
  • Other European countries, Canada, USA
    • Shipping costs vary by destination and weight. The exact fee will be displayed at checkout before payment.

4. Tracking & Delivery Updates

Once your order has shipped, you will receive an email with tracking information. You can use this to monitor your delivery status.

5. Customs, Duties & Taxes

For international shipments (i.e., outside Germany/UK), customers are responsible for any import duties, customs fees, or taxes imposed by their country’s customs authorities.

6. Delivery Delays

Though we strive for timely delivery, delays can occur due to:

  • Customs processing
  • Weather conditions
  • High order volumes during peak seasons

If there’s a delay, we’ll notify you via email and provide an updated estimate.

7. Damaged or Lost Packages

If your order arrives damaged, or if the package is lost in transit, please contact us within 7 days of the expected delivery date. We will assist with claims or replacements according to our Return & Refund Policy (link).

8. Further Questions

If you have questions about shipping, customs, or delivery, feel free to contact our customer support. For more details on returns, refunds, or exchanges, please see our Return Policy.