Terms of Service

Avan – Online Shop
Effective Date: 01.08.2025

1. Introduction

These Terms of Service (“Terms”) govern the use of the online shop operated by Avan, registered at Promenadenstraße 57–59, 41460 Neuss, Germany (“we,” “our,” or “us”).
By placing an order through our online shop, you agree to be bound by these Terms.

2. Scope and Applicability

These Terms apply to all orders placed by consumers (§ 13 BGB) through our online shop. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

3. Conclusion of Contract

The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order.
By clicking the “Order Now” button, you make a binding offer to purchase the goods in your cart. We accept your offer by sending you an order confirmation via email.

4. Prices and Payment

All prices are stated in Euro and include statutory VAT. Shipping costs are displayed separately before the order is completed.
We accept the payment methods listed during the ordering process. The purchase price is due immediately upon conclusion of the contract.

5. Shipping and Delivery

We deliver within Germany and, if stated, to other countries.
Delivery times are indicated in the product description. If items are out of stock, we will inform you immediately.
The risk of accidental loss passes to you upon delivery.

6. Right of Withdrawal

If you are a consumer, you have a statutory right of withdrawal in accordance with § 355 BGB. Details are set out in our Withdrawal Policy .
You must bear the cost of returning the goods unless otherwise agreed.

7. Retention of Title

The goods remain our property until full payment has been received.

8. Warranty

Your rights in the event of defects are governed by the statutory provisions of German law (§§ 434 ff. BGB).
We do not provide any additional guarantees unless expressly stated in the product description.

9. Liability

We are liable without limitation for intent and gross negligence, as well as for injury to life, body, or health.
In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), our liability is limited to foreseeable damage typical for the contract.

10. Intellectual Property

All content, images, product descriptions, and designs in our shop are protected by copyright or trademark law.
Any reproduction or distribution requires our prior written consent.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant, the place of jurisdiction is Neuss, Germany.

12. Changes to the Terms

We reserve the right to amend these Terms at any time. The version in force at the time of your order shall apply.